{"id":5556,"date":"2025-05-07T10:30:40","date_gmt":"2025-05-07T08:30:40","guid":{"rendered":"https:\/\/med.tattoo\/retururi-si-reclamatii\/"},"modified":"2025-05-07T16:10:03","modified_gmt":"2025-05-07T14:10:03","slug":"retururi-si-reclamatii","status":"publish","type":"page","link":"https:\/\/med.tattoo\/ro\/retururi-si-reclamatii\/","title":{"rendered":"RETURURI \u0218I RECLAMA\u021aII"},"content":{"rendered":"\n
<\/div>\n\n\n\n

RETURNARE<\/h2>\n\n\n\n

\u00cen conformitate cu Legea privind drepturile consumatorilor din 30 mai 2014, consumatorul se poate retrage din contractul de v\u00e2nzare a bunurilor achizi\u021bionate de la v\u00e2nz\u0103tor f\u0103r\u0103 a oferi un motiv, prin prezentarea unei declara\u021bii relevante \u00een scris \u00een termen de 14 zile, \u00eencep\u00e2nd de la data livr\u0103rii bunurilor (\u0219i anume, de la data primirii bunurilor de c\u0103tre consumator). Trimiterea unei declara\u021bii scrise prin po\u0219t\u0103 \u00eenainte de acest termen este suficient\u0103 pentru respectarea acestuia.
Consumatorul se poate retrage din contract prin transmiterea unei declara\u021bii de retragere c\u0103tre v\u00e2nz\u0103tor. Consumatorul poate utiliza formularul de declara\u021bie de retragere care constituie o anex\u0103 la prezen\u021bii termeni \u0219i condi\u021bii, care poate fi desc\u0103rcat \u0219i de la adresa Click aic<\/a>i<\/a>.
O declara\u021bie de retragere din contract trebuie trimis\u0103 la adresa MEDYCZNIE PROSTA SP\u00d3\u0141KA AKCYJNA Gorlice (38-300), ul. Biecka 8\/1.
Consumatorul este obligat s\u0103 returneze bunurile v\u00e2nz\u0103torului \u00een termen de cel mult 14 zile de la data retragerii din contract. Pentru a respecta termenul este suficient s\u0103 returna\u021bi bunurile \u00eenainte de expirarea acestuia.
Returnarea bunurilor trebuie f\u0103cut\u0103 la adresa V\u00e2nz\u0103torului: MEDYCZNIE PROSTA SP\u00d3\u0141KA AKCYJNA Gorlice (38-300), ul. Biecka 8\/1. Bunurile returnate trebuie s\u0103 fie \u00een stare nealterat\u0103. V\u00e2nz\u0103torul va confirma clientului returnarea.
\u00cen termen de 14 zile de la data primirii declara\u021biei de retragere, v\u00e2nz\u0103torul ramburseaz\u0103 consumatorului beneficiul pre\u021bului de achizi\u021bie, dar plata nu va fi rambursat\u0103 p\u00e2n\u0103 c\u00e2nd bunurile nu au fost returnate sau consumatorul nu a furnizat dovada return\u0103rii acestora.
V\u00e2nz\u0103torul va rambursa plata utiliz\u00e2nd aceea\u0219i metod\u0103 de plat\u0103 folosit\u0103 de Consumator, cu excep\u021bia cazului \u00een care Consumatorul este de acord cu o alt\u0103 metod\u0103 de returnare care nu implic\u0103 niciun cost pentru el.
Consumatorul suport\u0103 costurile de returnare a bunurilor c\u0103tre V\u00e2nz\u0103tor, inclusiv costurile de trimitere, securizare \u0219i ambalare a bunurilor.
Dreptul de retragere dintr-un contract \u00eencheiat la distan\u021b\u0103 nu se aplic\u0103 consumatorului \u00een ceea ce prive\u0219te contractele men\u021bionate la articolul 38 din Legea nr. 38 din Legea din 30 mai 2014 privind drepturile consumatorilor, \u00een special contractele:
\u00een care obiectul presta\u021biei este un bun supus unei deterior\u0103ri rapide sau care are un termen de valabilitate scurt;
\u00een care obiectul presta\u021biei este un bun livrat \u00eentr-un ambalaj sigilat care nu poate fi returnat dup\u0103 deschiderea ambalajului din motive de protec\u021bie a s\u0103n\u0103t\u0103\u021bii sau de igien\u0103, dac\u0103 ambalajul a fost deschis dup\u0103 livrare;
\u00een care obiectul presta\u021biei este un bun care, dup\u0103 livrare, datorit\u0103 naturii sale, este inseparabil de alte bunuri;
\u00eencheiat prin intermediul unei licita\u021bii publice.<\/p>\n\n\n\n

RECLAMA\u021aII<\/h2>\n\n\n\n

V\u00e2nz\u0103torul este r\u0103spunz\u0103tor \u00een temeiul garan\u021biei pentru defectele fizice \u0219i juridice ale bunurilor v\u00e2ndute \u00een m\u0103sura specificat\u0103 la art. 556 \u0219i urm. din Legea din 23 aprilie 1964 – Cod civil (Jurnalul de legi din 2014, pct. 121).
\u00cen cazul \u00een care bunurile se dovedesc a fi defecte, clientul are \u00een special dreptul de a depune o pl\u00e2ngere \u00een termen de 2 (doi) ani de la data livr\u0103rii bunurilor. \u00centr-un astfel de caz, Clientul trebuie s\u0103 trimit\u0103 sau s\u0103 livreze V\u00e2nz\u0103torului bunurile reclamate, \u00eempreun\u0103 cu dovada de cump\u0103rare \u0219i o descriere a defectelor constatate. Bunurile reclamate trebuie livrate sau trimise la adresa V\u00e2nz\u0103torului MEDYCZNIE PROSTA SP\u00d3\u0141KA AKCYJNA Gorlice (38-300), ul. Biecka 8\/1.
Pe baza principiilor stabilite \u00een Codul civil, Clientul poate solicita repararea bunurilor, \u00eenlocuirea bunurilor cu bunuri lipsite de defecte, reducerea pre\u021bului bunurilor sau retragerea din contractul de v\u00e2nzare. V\u00e2nz\u0103torul va r\u0103spunde imediat, dar nu mai t\u00e2rziu de 14 zile de la data primirii coletului cu bunurile reclamate, la reclama\u021bie \u0219i va informa clientul cu privire la procedurile ulterioare.
\u00cen cazul \u00een care reclama\u021bia este justificat\u0103, V\u00e2nz\u0103torul se oblig\u0103 s\u0103 \u00eenlocuiasc\u0103 produsul defect cu unul f\u0103r\u0103 defecte, s\u0103 \u00eenl\u0103ture defectul sau s\u0103 reduc\u0103 pre\u021bul produsului \u00een termen de 14 zile de la data accept\u0103rii reclama\u021biei Clientului.
\u00cen cazul retragerii efective din contract, V\u00e2nz\u0103torul se oblig\u0103 s\u0103 ramburseze plata \u00een termen de 14 zile de la data primirii declara\u021biei de retragere din contract, cu condi\u021bia ca plata s\u0103 nu fie rambursat\u0103 p\u00e2n\u0103 c\u00e2nd bunurile nu sunt returnate sau Clientul face dovada trimiterii acestora \u00eenapoi.
Costurile asociate cu livrarea sau expedierea bunurilor reclamate sunt rambursate de c\u0103tre V\u00e2nz\u0103tor Clientului dup\u0103 luarea \u00een considerare a reclama\u021biei.
\u00cen cazul unui element contractual acoperit de garan\u021bia unui distribuitor sau a unui produc\u0103tor (garant), termenii \u0219i condi\u021biile detaliate ale garan\u021biei \u0219i durata acesteia sunt men\u021bionate \u00een documentul de garan\u021bie emis de garant. \u00cen cazul \u00een care documentul de garan\u021bie prevede o astfel de posibilitate, clientul \u00ee\u0219i poate depune preten\u021biile \u00een temeiul garan\u021biei direct la centrul de service autorizat a c\u0103rui adres\u0103 poate fi g\u0103sit\u0103 \u00een documentul de garan\u021bie. Clientul \u00ee\u0219i poate raporta, de asemenea, preten\u021biile \u00een temeiul garan\u021biei c\u0103tre v\u00e2nz\u0103tor, dar \u00een acest caz v\u00e2nz\u0103torul este doar un intermediar care transmite preten\u021bia depus\u0103 garantului. Clientul poate utiliza, la propria sa discre\u021bie, drepturile de garan\u021bie direct cu garantul \u0219i drepturile sale de la V\u00e2nz\u0103tor \u00een temeiul garan\u021biei.
Costurile legate de livrarea sau expedierea produselor revendicate vor fi rambursate de c\u0103tre V\u00e2nz\u0103tor clientului dup\u0103 ce reclama\u021bia a fost procesat\u0103 \u0219i preten\u021biile clientului au fost acceptate.
Pentru a men\u021bine propriet\u0103\u021bile \u0219i calitatea corespunz\u0103toare a produselor livrate, V\u00e2nz\u0103torul \u00ee\u0219i rezerv\u0103 dreptul de a alege o metod\u0103 specific\u0103 de transport al comenzii – transport specializat cu condi\u021bii constante \u0219i controlate (Pharmalink). Schimbarea metodei de livrare de c\u0103tre client \u0219i renun\u021barea la transportul specializat exonereaz\u0103 V\u00e2nz\u0103torul de orice responsabilitate pentru modificarea aspectului sau a propriet\u0103\u021bilor produselor cauzat\u0103 de temperatura necorespunz\u0103toare (prea ridicat\u0103 sau prea sc\u0103zut\u0103) \u00een timpul transportului sau depozit\u0103rii coletelor de c\u0103tre compania de transport. <\/p>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

RETURNARE \u00cen conformitate cu Legea privind drepturile consumatorilor din 30 mai 2014, consumatorul se poate retrage din contractul de v\u00e2nzare a bunurilor achizi\u021bionate de la v\u00e2nz\u0103tor f\u0103r\u0103 a oferi un motiv, prin prezentarea unei declara\u021bii relevante \u00een scris \u00een termen de 14 zile, \u00eencep\u00e2nd de la data livr\u0103rii bunurilor (\u0219i anume, de la data primirii […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-5556","page","type-page","status-publish","hentry"],"yoast_head":"\nRETURURI \u0218I RECLAMA\u021aII - 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